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16 April 2021

We’re Hiring! Front of House Manager

Job Description: Front of House Manager
Reports to: Yogalife Director
Direct Reports: Front of House Hosts

As a part of the Yogalife family in our unique community you will support the team to provide a welcoming place where people of all levels can come explore, grow and laugh together. 

Yogalife Core values:

  • We provide disciplines & practices with modern approaches that enable accessible Yoga to all diversity groups
  • We are ONE & Connected with our members. We create a sense of belonging & respect
  •  We are Social, engaging and FUN
  • We offer Challenging practices, in a safe, controlled environment
  • We actively encourage Self improvement at a members own pace
  • We seek to explore a members Personal Potential for growth
  • We operate locally, ethically and commercially sustainable

Job Purpose:

As a member of the front of house and service team you contribute to the success of the customer experience, your areas of responsibility, your team and creating a positive environment for our wider Yogalife family to work and practice in.

You inspire and empower the front of house team to seek every opportunity and achieve the right outcome for our customers, both front and back of house. You work with the Studio Managers and Yogalife Directors to deliver the business priorities, achieving and exceeding targets set and leading and coaching the front of house team to success.

Your responsibilities in your home studio include hosting reception, maintaining the studio, handling all elements of customer service and completing compliance tasks.

You will act as an ambassador for our brand, delivering exceptional service through good communication, passion and engaging with our customers.

Accountability

Outcome

Front of house
  • Welcome and check in customers
  • Conduct familiarisation with new members
Front of house
  • Inspires lifelong relationships with our customers
  • Achieves good customer retention
Brand Execution
  • Cleaning of studio and Front of House
  • Maintaining Studio Standards
  • Prepare Studio for class
Brand Execution
  • Creates consistency of brand building our reputation and loyalty
  • Provides a clean and safe sanctuary for our customers
  • Inspire yogis to rediscover themselves
Growth
  • Data analysis (bookings, classes, memberships)
  • New member follow up regime
  • Membership management
  • Member feedback
  • Collaborate with marketing team to implement effective and targeted marketing

Growth
  • Improve brand loyalty
  • Reduce membership attrition
  • Influence the business based on customer needs
Customer Service
  • Deal with Booking and Payment queries
  • Complaint Handling
  • General customer queries
Customer Service
  • Provides smooth customer journey
  • Make our customers feel valued and gain trust in the brand.
Safety and Compliance
  • Compliance checks
  • Health and Safety protocol
  • Document Audits
  • Covid secure processes
Safety and Compliance
  • Ensure a safe and legal environment to work and practise
Team
  • Lead, coach and inspire front of house team
  • Create an environment to support teachers to be at their best for class
  • Plan and manage front of house rotas and cover
Team
  • Confident and supported Front of house team
  • Successful and positive working environment for all yogalife team members
  • Smooth running of front of house

Qualifications:

  • N/a

Experience (desired):

  • Customer Service

Skills & Interests (essential):

  • Good social and interpersonal skills
  • Positive attitude
  • Self Motivated
  • IT capable – Computer skills (word, excel, emailing)
  • Excellent verbal and written communication skills

Skills & Interests (desired):

  • Understanding and passion for yoga,fitness or wellbeing.
  • Experience managing a team 
  • Social media user (instagram,facebook)
  • Experience of use of Mindbody app

Other (essential): 

  • Flexibility
  • Transportation

Locations or work:

  • Yogalife Alderley Edge (Base studio)
  • Yogalife Poynton
  • Yogalife Wilmslow
  • Some working from home

Rate of pay:

£13 per hour

Hours:

Circa 25hrs

Benefits:

  • Annual Pay review and bonus scheme
  • Yogalife Membership (T’s & C’s apply)
  • Uniform

If you think you fit the bill, send over a CV and covering letter to  with the role you’re applying for in the subject line.