16 April 2021
We’re Hiring! Front of House Manager
Job Description: Front of House Manager
Reports to: Yogalife Director
Direct Reports: Front of House Hosts
As a part of the Yogalife family in our unique community you will support the team to provide a welcoming place where people of all levels can come explore, grow and laugh together.
Yogalife Core values:
- We provide disciplines & practices with modern approaches that enable accessible Yoga to all diversity groups
- We are ONE & Connected with our members. We create a sense of belonging & respect
- We are Social, engaging and FUN
- We offer Challenging practices, in a safe, controlled environment
- We actively encourage Self improvement at a members own pace
- We seek to explore a members Personal Potential for growth
- We operate locally, ethically and commercially sustainable
Job Purpose:
As a member of the front of house and service team you contribute to the success of the customer experience, your areas of responsibility, your team and creating a positive environment for our wider Yogalife family to work and practice in.
You inspire and empower the front of house team to seek every opportunity and achieve the right outcome for our customers, both front and back of house. You work with the Studio Managers and Yogalife Directors to deliver the business priorities, achieving and exceeding targets set and leading and coaching the front of house team to success.
Your responsibilities in your home studio include hosting reception, maintaining the studio, handling all elements of customer service and completing compliance tasks.
You will act as an ambassador for our brand, delivering exceptional service through good communication, passion and engaging with our customers.
Accountability | Outcome |
Front of house
| Front of house
|
Brand Execution
| Brand Execution
|
Growth
| Growth
|
Customer Service
| Customer Service
|
Safety and Compliance
| Safety and Compliance
|
Team
| Team
|
Qualifications:
- N/a
Experience (desired):
- Customer Service
Skills & Interests (essential):
- Good social and interpersonal skills
- Positive attitude
- Self Motivated
- IT capable – Computer skills (word, excel, emailing)
- Excellent verbal and written communication skills
Skills & Interests (desired):
- Understanding and passion for yoga,fitness or wellbeing.
- Experience managing a team
- Social media user (instagram,facebook)
- Experience of use of Mindbody app
Other (essential):
- Flexibility
- Transportation
Locations or work:
- Yogalife Alderley Edge (Base studio)
- Yogalife Poynton
- Yogalife Wilmslow
- Some working from home
Rate of pay:
£13 per hour
Hours:
Circa 25hrs
Benefits:
- Annual Pay review and bonus scheme
- Yogalife Membership (T’s & C’s apply)
- Uniform
If you think you fit the bill, send over a CV and covering letter to gareth@yogalifeuk.com with the role you’re applying for in the subject line.