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16 April 2021

We’re Hiring! Front of House Receptionist

Job Description: Front of House – Receptionist
Reports to: Front of House manager

As a part of the Yogalife family in our unique community you will support the team to provide a welcoming place where people of all levels can come explore, grow and laugh together. 

Yogalife Core values:

  • We provide disciplines & practices with modern approaches that enable accessible Yoga to all diversity groups
  • We are ONE & Connected with our members. We create a sense of belonging & respect
  •  We are Social, engaging and FUN
  • We offer Challenging practices, in a safe, controlled environment
  • We actively encourage Self improvement at a members own pace
  • We seek to explore a members Personal Potential for growth
  • We operate locally, ethically and commercially sustainable

Job Purpose:

As a member of the front of house and service team you contribute to the success of the customer experience, your areas of responsibility and creating a positive environment for our wider Yogalife family to work and practice in. You work with your colleagues and team manager to achieve great service both front and back of house.

You are passionate about all our studios and the experience we provide, seeking every opportunity and achieving the right outcome for our customers. You work with your colleagues and team manager to deliver the business priorities, achieving and exceeding targets set and creating a social, engaging and fun environment.

Your responsibilities include hosting reception, maintaining the studio, handling elements of back of house customer service  and completing compliance tasks.

You will act as an ambassador for our brand, delivering exceptional service through good communication, passion and engaging with our customers.

Accountability

Outcome

Front of house
  • Welcome and check in customers
  • Conduct familiarisation with new members
Front of house
  • Inspires lifelong relationships with our customers
  • Achieves good customer retention
Brand Execution
  • Cleaning of studio and Front of House
  • Maintaining Studio Standards
  • Prepare Studio for class
Brand Execution
  • Creates consistency of brand building our reputation and loyalty
  • Provides a clean and safe sanctuary for our customers
  • Inspire yogis to rediscover themselves
Growth
  • New member follow up regime
  • Member feedback
Growth
  • Improve brand loyalty
  • Reduce membership attrition
  • Influence the business based on customer needs
Customer Service
  • Deal with Booking and Payment queries
  • General customer queries
Customer Service
  • Provides smooth customer journey
  • Make our customers feel valued and gain trust in the brand.
Safety and Compliance
  • Compliance checks
  • Health and Safety protocol
  • Covid secure processes
Safety and Compliance
  • Ensure a safe and legal environment to work and practise

Qualifications:

  • N/a

Experience (desired):

  • Customer Service

Skills & Interests (essential):

  • Good social and interpersonal skills
  • Positive attitude
  • Self Motivated
  • IT capable – Computer skills (word, excel, emailing)
  • Excellent verbal and written communication skills

Skills & Interests (desired):

  • Understanding and passion for yoga,fitness or wellbeing.
  • Social media user (instagram,facebook)
  • Experience of use of Mindbody app

Other (essential): 

  • Flexibility
  • Transportation

Locations or work:

  • Yogalife Alderley Edge 
  • Yogalife Poynton
  • Yogalife Wilmslow

Rate of pay:

£8.91 per hour

Hours:

Circa 13-15hrs

Benefits:

  • Annual Pay review and bonus scheme
  • Yogalife Membership (T’s & C’s apply)
  • Uniform

If you think you fit the bill, send over a CV and covering letter to  with the role you’re applying for in the subject line.